Frequently Asked Questions
Everything you need to know about your Rad Power Bike journey.
How long does it take to receive my Rad Power Bike?
In-stock bikes typically ship within 2-3 business days. Depending on your location, transit time usually ranges from 5 to 10 business days via our specialized freight partners.
What is your return policy for electric bikes?
We offer a 14-day return policy for bikes in new and unused condition. Please note that a restocking fee and return shipping costs may apply, and the original packaging is required.
Do the bikes come fully assembled?
Our bikes are shipped 85% assembled. We provide comprehensive video tutorials and all the necessary tools for you to complete the final steps, or you can opt for professional assembly through our local service partners.
What kind of warranty do you offer?
Every new Rad Power Bike comes with a one-year limited warranty that covers all manufacturing defects in materials or workmanship, including the battery, motor, and frame.
How far can I go on a single charge?
Most of our models offer a range of 25 to 45+ miles per charge, depending on factors such as rider weight, terrain, incline, and the level of pedal assist used.
Do you offer financing options?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to ride now and pay over time with competitive interest rates.